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I did not receive the right samples
There is a wrong item or a missing item in your order. What should I do?
Promotional codes / vouchers / loyalty points
Do my voucher /loyalty points apply automatically ?
I can’t apply my promotion code / voucher / loyalty points
I forgot to apply a promotional code / loyalty points / voucher. What should I do?
Where & how to apply my promotional code?
Can I receive free samples / more samples ?
I have some difficulties to place my order. What should I do?
Has my order been confirmed?
How can I track my order?
Can I modify my order?
How can I cancel my order?
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