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ORDER

After delivery

  • I did not receive the right samples
  • There is a wrong item or a missing item in your order. What should I do?

Promotional codes / vouchers / loyalty points

  • Do my voucher /loyalty points apply automatically ?
  • I can’t apply my promotion code / voucher / loyalty points
  • I forgot to apply a promotional code / loyalty points / voucher. What should I do?
  • Where & how to apply my promotional code?

Information

  • Can I receive free samples / more samples ?
  • I have some difficulties to place my order. What should I do?
  • Has my order been confirmed?
  • How can I track my order?
  • Can I modify my order?
  • How can I cancel my order?
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