ORDER

After delivery

• I did not receive the right samples
• There is a wrong item or a missing item in your order. What should I do?

Promotional codes / vouchers / loyalty points

• Do my voucher /loyalty points apply automatically ?
• I can’t apply my promotion code / voucher / loyalty points
• I forgot to apply a promotional code / loyalty points / voucher. What should I do?
• Where & how to apply my promotional code?

Information

• Can I receive free samples / more samples ?
• I have some difficulties to place my order. What should I do?
• Has my order been confirmed?
• How can I track my order?
• Can I modify my order?
• How can I cancel my order?