Terms & conditions :
Discovery set and personalized orders (engraved leather cases/tags) are non-refundable.
The return must take place within 14 days of the date of purchase.
Returns must be in their original packaging (unbroken clear, plastic seal on the box, samples, accessories that are not engraved/personalized, instructions, etc.) to enable them to be re-marketed new.
Atelier Cologne reserves the right to refuse a refund if return does not respect returns conditions.
Where do I find my return label :
You can find a return label to download via your account on our website.
Connect to your account by clicking on the button marked “My Account” in the top right corner of our site and once in the “My Orders” section, click on generate return label.
If you cannot find your return label and had an UPS delivery : you can ask for the return of your order and download the free label directly on the UPS website. Enter your tracking number (you will find it in the mail confirming your order was on its way or in your account) and click on "Return this package".