As long as you don’t have a confirmation email, nothing is confirmed.
You can also find the status of your order by logging into your account and selecting the ‘My orders’ section.
You order can have one of the following status :
- Processing : it is being prepared by our teams !
- Complete : you should have received an email "Your order is on its way" with the tracking number and link. Your order has been prepared by our team and is ready on our side